Forget the images of men in hard hats standing before factory gates, of men with coal-blackened faces, of men perched high above New York City on steel beams. The emerging face of the American working class is a Hispanic woman who has never set foot on a factory floor. That's not the kind of work much of the working class does anymore. Instead of making things, they are more often paid to serve people: to care for someone else's children or someone else's parents; to clean another family's home. The decline of the old working class has meant both an economic triumph for the nation and a personal tribulation for many of the workers.